CTT Correios De Portugal Exceeds Quality of Service Targets
CTT Correios de Portugal achieved a global performance of 184.5 (index = 100) in 2007 exceeding all quality targets defined by the Portuguese regulator, Anacom. The indicators of the domestic ordinary mail achieved 97.1pct while the international inbound mail achieved 99.2pct. These results in the quality of service also enhance the image of CTT within the Portuguese people, who once again with a rate of 87pct confirmed CTT Correios de Portugal as the most trustworthy Portuguese brand in the European survey lead by the magazine “readers’s digest” between September and November of 2007. Last year, only one in ten customers waited 10 minutes or more, CTT Correios said. In addition, the recent certification of more 72 delivery centers made by the international services of certification entity, recognized and rewarded the commitment of CTT to continue to be among the best postal operators within the future liberalisation scenario.
CTT Correios de Portugal achieved a global performance of 184.5 (index = 100) in 2007 exceeding all quality targets defined by the Portuguese regulator, Anacom. The indicators of the domestic ordinary mail achieved 97.1pct while the international inbound mail achieved 99.2pct. These results in the quality of service also enhance the image of CTT within the Portuguese people, who once again with a rate of 87pct confirmed CTT Correios de Portugal as the most trustworthy Portuguese brand in the European survey lead by the magazine “readers’s digest” between September and November of 2007. Last year, only one in ten customers waited 10 minutes or more, CTT Correios said. In addition, the recent certification of more 72 delivery centers made by the international services of certification entity, recognized and rewarded the commitment of CTT to continue to be among the best postal operators within the future liberalisation scenario.
