Amtrak Strengthens Management Team
Amtrak has appointed three new directors to its Operating Board as it gears up for the next phase of development. They will all report to Alan Jones, Amtrak’s Managing Director.
Phil Whitlock has been appointed IT Director, a new position created to reflect Amtrak’s continuing investment in state of the art technology, ensuring delivery of the best customer service. The latest developments include e-billing, credit card bookings and the phasing in of more than 1,000 new scanners for drivers and depots as part of its leading edge track and trace capability. The new on-line booking system, in partnership with NetDespatch, has just passed 10 million bookings.
Joe Dudley, who has recently returned to Amtrak after a spell at NetDespatch, has been appointed as Deputy IT Director.
The Sales and Commercial teams will be strengthened with the addition of Michael Hawkins as Commercial Director and Tony Hammond as Sales Director,. Michael has a significant track record in the parcels business, having worked for UPS for many years and more recently was with DHL Express. Tony has had a successful career in Royal Mail and TNT and was, until recently, Sales Director of DHL Mail.
As well as investing significantly in IT, Amtrak has restructured its depot network to make it more efficient, re-organised its trunking schedule, improved the efficiency of its C&D fleet, taken delivery of hundreds of new vehicles and greatly improved customer service.
Gerry Ruffell, who took on the role of Commercial Director when the business was acquired, will oversee the introduction of Tony and Michael into the business before moving on to other challenges.
Amtrak, one of the UK’s leading independent express parcels companies, has appointed three new directors to its Operating Board as it gears up for the next phase of development. They will all report to Alan Jones, Amtrak’s Managing Director.
Phil Whitlock has been appointed IT Director, a new position created to reflect Amtrak’s continuing investment in state of the art technology, ensuring delivery of the best customer service. The latest developments include e-billing, credit card bookings and the phasing in of more than 1,000 new scanners for drivers and depots as part of its leading edge track and trace capability. The new on-line booking system, in partnership with NetDespatch, has just passed 10 million bookings.
Phil has significant experience in both IT and the express industry, having previously worked for Securicor and DHL. Joe Dudley, who has recently returned to Amtrak after a spell at NetDespatch, has been appointed as Deputy IT Director.
The Sales and Commercial teams will be strengthened with the addition of Michael Hawkins as Commercial Director and Tony Hammond as Sales Director, both of whom join Amtrak this week. Michael has a significant track record in the parcels business, having worked for UPS for many years and more recently was with DHL Express. Tony has had a successful career in Royal Mail and TNT and was, until recently, Sales Director of DHL Mail.
As well as investing significantly in IT, Amtrak has restructured its depot network to make it more efficient, re-organised its trunking schedule, improved the efficiency of its C&D fleet, taken delivery of hundreds of new vehicles and greatly improved customer service.
“I am delighted that Phil, Michael and Tony are joining the team, bringing us such a wealth of industry experience and expertise,” says Mr Jones. “We have made many changes over the last year and are now ready to move the business into the next phase of development.”
Gerry Ruffell, who took on the role of Commercial Director when the business was acquired, will oversee the introduction of Tony and Michael into the business before moving on to other challenges. “Gerry has completed the task of creating a stable base for the commercial and sales activities and now feels it is time to move on,” says Mr Jones. “I’d like to thank him for his dedication and great contribution to the development of the business and we all wish him well in the future.”
