An Post achieves sustained improvement in quality
An Post’s next-day delivery service improved by five per cent in 2007 (to 77 pct) over the previous year, according to quality monitor figures announced by ComReg today (March 27, 2008).
Most significant is the seven per cent improvement (to 73 pct) achieved in the busy October to December period, over the same quarter in 2006 (66 pct). This quarter includes the pre-Christmas and year-end rush during which An Post’s recorded a processing peak of almost eight million items in one 24 hour period across its four automated mails hubs.
An Post Chief Executive, Donal Connell says that quality improvement is the company’s primary focus for 2008:
International quality monitors also show steady and sustained improvement in An Post’s delivery of international letters and parcels over the past 18 months. Incoming parcel traffic directly generated by on-line and home shopping activity is growing by approximately 14 per cent year on year.
An Post’s next-day delivery service improved by five per cent in 2007 (to 77 pct) over the previous year, according to quality monitor figures announced by ComReg today (March 27, 2008).
Most significant is the seven per cent improvement (to 73 pct) achieved in the busy October to December period, over the same quarter in 2006 (66 pct). This quarter includes the pre-Christmas and year-end rush during which An Post’s recorded a processing peak of almost eight million items in one 24 hour period across its four automated mails hubs.
An Post Chief Executive, Donal Connell says that quality improvement is the company’s primary focus for 2008:
“We said that we would drive solid, sustained improvement for customers, and we have done just that. And we will continue to improve our service quality across all types of mail. The solid five per cent year-on-year increase to 77 per cent last year has been achieved by a determined effort by staff and managers around the country to make Quality their absolute focus.
“It’s important to recognise that we have achieved this improvement whilst handling steadily increasing mail volumes – up approximately five per cent in 2007 and in tandem with an ongoing national Change programme involving our Collection and Delivery operations. We are committed to achieving our 94 per cent target” he added.
International quality monitors also show steady and sustained improvement in An Post’s delivery of international letters and parcels over the past 18 months. Incoming parcel traffic directly generated by on-line and home shopping activity is growing by approximately 14 per cent year on year.
