DHL appoints Troy Shortell as Head of Global Customer Solutions for Asia Pacific
DHL announced the appointment of Troy Shortell as Senior Vice President, DHL Global Customer Solutions (GCS) for the Asia Pacific region, with immediate effect. GCS is the industry-first customer management unit that was established in 2004 to manage DHL’s top global customers.
Based in Singapore, Mr. Shortell reports to GCS’ Chief Executive Officer, Rolf Habben Jansen. He succeeds Florence Noblot, who has since moved to France as Managing Director of DHL Express International. In this role, he will lead and drive the strategic growth of the GCS business unit in the Asia Pacific region, which coordinates all of DHL’s express, air, freight, and ocean services.
Mr. Shortell joined DHL in 1993, and previously held the position of Senior Vice President, Head of Strategy for DHL Global Forwarding in Asia Pacific. In his previous role, he initiated regional strategic programs to drive organic growth. He also played a key role in the integration of the former DHL Danzas Air & Ocean and Exel Multi-national sales teams in Asia Pacific.
DHL announced the appointment of Troy Shortell as Senior Vice President, DHL Global Customer Solutions (GCS) for the Asia Pacific region, with immediate effect. GCS is the industry-first customer management unit that was established in 2004 to manage DHL’s top global customers.
Based in Singapore, Mr. Shortell reports to GCS’ Chief Executive Officer, Rolf Habben Jansen. He succeeds Florence Noblot, who has since moved to France as Managing Director of DHL Express International. In this role, he will lead and drive the strategic growth of the GCS business unit in the Asia Pacific region, which coordinates all of DHL’s express, air, freight, and ocean services.
Mr. Shortell joined DHL in 1993, and previously held the position of Senior Vice President, Head of Strategy for DHL Global Forwarding in Asia Pacific. In his previous role, he initiated regional strategic programs to drive organic growth. He also played a key role in the integration of the former DHL Danzas Air & Ocean and Exel Multi-national sales teams in Asia Pacific.
Mr. Shortell received his business training at INSEAD. He also holds a Master of Arts degree from the University of California and a Bachelor of Arts degree from Princeton University.
A native Californian, he moved to Singapore in 2004 with his wife and three children. He is also fluent in Mandarin.
