Liberia Post working to regain customers' confidence
Improving the quality of service and restoring customers’ confidence in postal services are among the priorities of Liberia’s new Minister of Posts and Telecommunications.
That’s what Jeremiah Sulunteh told the UPU when he paid a visit to the International Bureau last week, his first since he assumed his duties last February.
Sulunteh, who is also Postmaster General, said Liberia was making good progress in restoring postal services in the country, whose postal network came to a standstill during the civil war. Since August 2007, several post offices are open for business again, and postal operations are slowly but surely restarting.
While customers are coming back to the Post and mail volumes are increasing, the Minister said private operators were very active on the market. His goal is to improve the quality of service to win back customers. “If we can improve the delivery of EMS items (the Post’s express service) and take better care of our customers, I believe customers will come to us first.”
Sulunteh said the need for efficient postal services and the prospects for growth were clear. With stability having returned to the country, many Liberians living in neighbouring countries are coming back to the homeland and settling in the rural areas, generating new economic activity.
Improving the quality of service and restoring customers’ confidence in postal services are among the priorities of Liberia’s new Minister of Posts and Telecommunications.
That’s what Jeremiah Sulunteh told the UPU when he paid a visit to the International Bureau last week, his first since he assumed his duties last February.
Sulunteh, who is also Postmaster General, said Liberia was making good progress in restoring postal services in the country, whose postal network came to a standstill during the civil war. Since August 2007, several post offices are open for business again, and postal operations are slowly but surely restarting.
“We have a huge challenge in terms of infrastructure, logistics and training,” said the Minister, who added that the Post would embark on a mission to decentralize its operations. This will be important, he said, for people to see the Post in other parts of the country and know that public postal services are again available.
“We have to move the mail from the capital (Monrovia) to the regions. Over the next few months, we will increase the number of postal vehicles so people will see that the Post is operating.”
While customers are coming back to the Post and mail volumes are increasing, the Minister said private operators were very active on the market. His goal is to improve the quality of service to win back customers. “If we can improve the delivery of EMS items (the Post’s express service) and take better care of our customers, I believe customers will come to us first.”
Sulunteh said the need for efficient postal services and the prospects for growth were clear. With stability having returned to the country, many Liberians living in neighbouring countries are coming back to the homeland and settling in the rural areas, generating new economic activity.
