ComReg reports on An Post quality of service performance for 2007

The Commission for Communications Regulation (ComReg), the National
Regulatory Authority (NRA) for the postal industry in Ireland, today published
the results of the 2007 annual report on the Quality of Service performance of An
Post.
The report for the calendar year of 2007 shows that:
• Overall 77% of single piece priority mail – i.e. standard correspondence – was
delivered within one working day throughout the State. This represents an
improvement of five percentage points in service quality performance over the
annual result in 2006. However, 77% next day delivery compares with a target
of 94% set by ComReg.
• 77% of mail posted in Dublin for nationwide delivery is reported as delivered
the next working day, an improvement of 7 percentage points over the annual
result for 2006, while 77% of mail posted outside Dublin for delivery
throughout the State is delivered within one working day of posting, an
improvement of 2 points over the annual result for 2006. These results indicate
that the level of performance improvement in Dublin in 2007 has not been
replicated in the provinces.
• Mail posted outside of Dublin for next day delivery in Dublin was the lowest
performing regional flow of mail, recording a 75% success rate.
• Traditionally mail posted locally for delivery within the county of posting has
outperformed the national figure. However in 2007 this mail flow performed
poorly and the results indicate no real difference in the performance of local
and long distance domestic mail. For example mail posted in Dublin for
delivery within the county recorded a 78% success rate while in the provincial
counties mail posted for delivery within the county recorded a success rate of
just 79%.
• 97% of all mail was delivered within 3 working days, a performance which
continues to fall short of the 99.5% target set by ComReg