FedEx again No. 1 on satisfaction index
FedEx Corp. announced Tuesday the company has been rated No. 1 in customer satisfaction in its industry and also first overall among about 130 companies rated by the University of Michigan’s American Customer Satisfaction Index.
The ACSI is the only national, cross-industry measure of the quality of U.S. economic output and scores companies based on customer expectations, quality, value and intention to re-purchase.
This quarter’s rankings place Memphis-based FedEx at the head of the express delivery industry, with a score of 85 out of 100. The industry average for 2008 is 82. The ACSI overall score is 75.2.
FedEx has been rated No. 1 in its industry for 11 consecutive years and for 13 of the last 14 years. During that time, FedEx also was rated among the top 25 companies overall when comparing scores from about 380 businesses reviewed by the ACSI.
