Royal Mail 2007-08 Quality of Service report (UK)

Figures released today by Royal Mail confirm that, as previously announced, industrial action last year damaged services for postal customers. However the 2007-08 Quality of Service report also shows that the large majority of mail, including all bulk business mail, was performing at target or above target levels as the financial year ended in March 2008.

Ninian Wilson, Royal Mail’s Operations Director, said, “The immediate objective for everyone working in the business is to deliver further improvements in Quality of Service to customers and restore the record levels seen before last year’s dispute.”

92.2 pct of First Class letters were delivered the working day after posting in the final Quarter of the year, compared to 79.3 pct in the third Quarter and 78.4 pct in the second Quarter, when industrial action first disrupted services. The dispute meant the full year First Class performance fell below target at 85.2 pct.

Figures released today by Royal Mail confirm that, as previously announced, industrial action last year damaged services for postal customers. However the 2007-08 Quality of Service report also shows that the large majority of mail, including all bulk business mail, was performing at target or above target levels as the financial year ended in March 2008.

Ninian Wilson, Royal Mail’s Operations Director, said, “The immediate objective for everyone working in the business is to deliver further improvements in Quality of Service to customers and restore the record levels seen before last year’s dispute.”

92.2 pct of First Class letters were delivered the working day after posting in the final Quarter of the year, compared to 79.3 pct in the third Quarter and 78.4 pct in the second Quarter, when industrial action first disrupted services. The dispute meant the full year First Class performance fell below target at 85.2 pct.