Royal Mail failed 75 per cent of its service targets

Official figures published last night reveal that the organisation missed nine of the 12 minimum service levels.
The reliability of the first-class delivery service fell to 85.2per cent. This was below the organisation’s target which requires that at least 93per cent of first class mail is delivered by the following day.
Royal Mail also missed delivery targets for second class post, special delivery and standard parcels, the cornerstones of the service.
However, it is clear that the business missed the crucial targets, a failure condemned by the official consumer body PostWatch.
A series of strikes over pay, pensions and working hours caused huge disruption to services during last summer.
PostWatch said Royal Mail, under Mr Crozier, had been slow to put in place a recovery plan once the dispute was settled.
Many had to find other ways to communicate. This will have reduced postal volumes, which will in turn damage Royal Mail’s financial stability for years to come.
Average daily volumes are down from 84 million items to about 80 million.
Thousands of post offices have already been closed with more to go.
The second delivery has been scrapped, while the first delivery of the day has been moved back to the afternoon for millions of homes and businesses.
At the same time collections from post boxes have been cut and Sunday collections have been scrapped.