Foster's and DHL Express join forces

Foster’s Food Fair IGA and DHL Express have entered into a strategic partnership, which enables the courier company to offer its services at The Strand branch of the supermarket chain.

The partnership, which came into effect Friday, 30 May, will provide an alternative drop location to DHL’s office in Mary Street, according to a press release. In addition, the arrangement will increase the variety of services offered to the supermarket’s customers.

Kevin Loughery, Marketing Supervisor with the supermarket, explained to Cayman Net News that the decision “enhances the one-stop-shop experience for customers”.

Mr Loughery said the location of courier services at The Strand branch of the supermarket provided an ideal opportunity to reach business and individual customers, without being too close to DHL’s existing office in George Town.
Mark Woollard, Sales Manager at DHL, pointed out that the supermarket was a good business partner because of its substantial share of the retail market. “Foster’s has five stores from West Bay to East End,” he said in a telephone interview, adding that his company was hoping to roll out across all stores.

Mr Woollard said that the partnership “would definitely give more brand awareness” to DHL as the company would “have a visual presence at Foster’s”.
He explained the rationale behind the partnership was “to give the population of Cayman better access to services and to broaden and extend our customer base”.

Foster’s Managing Director Woody Foster said in the press release that his business “always strives to meet the changing needs of our customers and to provide the best possible service available”.

DHL Country Manager Simon Fenn said in the press release he was excited at the partnership that “expands our reach and provides better access to our services for our customers”.

Mr Loughery pointed out that the arrangement with DHL brings to four the number of major business partners with which Foster’s currently works. The supermarket started increasing services to customers in the 1990s by entering into partnerships with various providers.

DHL’s express service will be available Monday to Saturday, from 7.00 am to 10.00 pm., at the supermarket’s customer service desk, with packages collected after 2:30pm getting picked up the next day.