Royal Mail pays GBP 4 million compensation to customers

Royal Mail paid GBP 4 million compensation to customers in the first three months of the year as complaints rose to 4,200 a day.

The figure included GBP 2.7 million for lost mail, an increase of GBP 1 million on the previous quarter.

It also paid out for damaged goods, late deliveries, failures to redirect mail and letters sent to the wrong addresses.

The total of GBP 4,004,834 in compensation was up from GBP 2.6 million in the previous quarter.

The figures heaped further pressure on Adam Crozier, the company’s chief executive, as union chiefs called for him to go.

Last month it was revealed that, while his basic salary remained unchanged at GBP 633,000, Mr Crozier’s income rose to GBP 843,000 because of a performance bonus and other benefits.

Customers claiming for lost items can claim up to 100 times the 36p first class stamp or the market value of the item, whichever is lower.

Some of the increase in complaints against Royal Mail is thought to be due to industrial action over pay and the end of last year.

Royal Mail paid GBP 4 million compensation to customers in the first three months of the year as complaints rose to 4,200 a day.

The figure included GBP 2.7 million for lost mail, an increase of GBP 1 million on the previous quarter.

It also paid out for damaged goods, late deliveries, failures to redirect mail and letters sent to the wrong addresses.

The total of GBP 4,004,834 in compensation was up from GBP 2.6 million in the previous quarter.

The figures heaped further pressure on Adam Crozier, the company’s chief executive, as union chiefs called for him to go.

Last month it was revealed that, while his basic salary remained unchanged at GBP 633,000, Mr Crozier’s income rose to GBP 843,000 because of a performance bonus and other benefits.

Paul Reuter, national director of the Unite union, said: “He is being rewarded for failure. It is a business in decline and it is time for him and chairman Allan Leighton to go.”

Billy Hayes, general secretary of the Communication Workers Union, said payouts to Mr Crozier were an “outrageous use of public money.”

Customers claiming for lost items can claim up to 100 times the 36p first class stamp or the market value of the item, whichever is lower.

Some of the increase in complaints against Royal Mail is thought to be due to industrial action over pay and the end of last year.