Jersey Post Welcomes Review by JCRA
Jersey Post has welcomed the proposed review of their postal services by the Jersey Competition Regulatory Authority (‘JCRA’).
The JCRA is asking Islanders and businesses to comment on the performance of Jersey Post, and the company would like to encourage as many islanders as possible to take part.
Jersey Post handled 86 million items of mail in 2007 and delivers to over 42,000 homes and businesses in Jersey.
Jersey Post, Chief Executive, John Pinel explained: “We try and deliver the best possible service to our customers and in the last year we have exceeded a number of postal industry standard benchmarks, as well as offering some of the lowest postal rates in Europe. We were also shortlisted for the World Mail Awards which is a huge achievement.
Mr Pinel also said: “Jersey Post report to the JCRA every 6 months and over the last 6 years there has been an improvement in quality year on year. This year’s results are very encouraging and currently we are on target to meet the majority of our independently assessed Quality of Service goals including our local mail delivery service. We are highly dependent on our air links to and from the UK and delays due to weather or technical issues directly affect our Quality of Service results. We work hard with our partners to continually improve this service and provide solutions which help remove some of the challenges of Island life.”
Mr Pinel continued: “This review by the JCRA is a good way for us to get external feedback and input from our customers. We would also like to extend an invitation to any Islander who may wish to join one of our group visits to our premises at Rue de Pres to find out for themselves just how we operate a delivery and collection service 6 days a week, whatever the weather. Viewing the processes first hand is incredibly interesting and helps people really understand what we do,” Mr Pinel said.
Jersey Post has welcomed the proposed review of their postal services by the Jersey Competition Regulatory Authority (‘JCRA’).
The JCRA is asking Islanders and businesses to comment on the performance of Jersey Post, and the company would like to encourage as many islanders as possible to take part.
Jersey Post handled 86 million items of mail in 2007 and delivers to over 42,000 homes and businesses in Jersey.
Jersey Post, Chief Executive, John Pinel explained: “We try and deliver the best possible service to our customers and in the last year we have exceeded a number of postal industry standard benchmarks, as well as offering some of the lowest postal rates in Europe. We were also shortlisted for the World Mail Awards which is a huge achievement.
Mr Pinel also said: “Jersey Post report to the JCRA every 6 months and over the last 6 years there has been an improvement in quality year on year. This year’s results are very encouraging and currently we are on target to meet the majority of our independently assessed Quality of Service goals including our local mail delivery service. We are highly dependent on our air links to and from the UK and delays due to weather or technical issues directly affect our Quality of Service results. We work hard with our partners to continually improve this service and provide solutions which help remove some of the challenges of Island life.”
Mr Pinel continued: “This review by the JCRA is a good way for us to get external feedback and input from our customers. We would also like to extend an invitation to any Islander who may wish to join one of our group visits to our premises at Rue de Pres to find out for themselves just how we operate a delivery and collection service 6 days a week, whatever the weather. Viewing the processes first hand is incredibly interesting and helps people really understand what we do,” Mr Pinel said.
