Postcomm approves IDRS Ltd to run a redress scheme for licensed postal services3 July 2008

Postcomm approved IDRS Ltd’s application to run a redress scheme for postal services. This follows extensive consultation with postal operators and stakeholders which began on the 30 April 2008.
The redress scheme will consider complaints about licensed products and services provided by licensed postal operators if a customer and a company are unable to resolve a complaint between themselves. It will provide resolution and redress for complaints while maintaining the principle that the primary responsibility for resolving consumer complaints sits with the postal operator.
The new arrangements will come into effect on the 1 October 2008. It will be funded by licensed postal operators. IDRS and licensed postal operators will now discuss and agree the details of the redress scheme. All documents can be found on the redress scheme in postal services – approval criteria page.
Notes for editors
The Consumers, Estate Agents and Redress Act (“the CEAR Act”, given Royal Assent on 19 July 2007), allows for the Secretary of State for Business, Enterprise and Regulatory Reform to require regulated postal operators to belong to a Postcomm approved redress scheme. The document published on the 30 April 2008 set out what the criteria for such schemes should be.