GLS launches new delivery services in Belgium and Slovenia
GLS has introduced new delivery services in Belgium and Slovenia to extend its product range and improve its customer service.
In Belgium, GLS launched the new Express-Parcel service providing nationwide delivery the next day by 17:00. Shippers receive a free of charge delivery confirmation either via sms or e-mail. In addition, customers can choose between several time-definite options including 10:00-Service, 12:00-Service, Saturday 12:00-Service and 9:00-Service for some regions.
The new express service is integrated into the GLS Belgian standard delivery system of parcels strengthened through a few additional drivers and vehicles.
“With Express-Parcel we offer many different options to our customers. The free of charge delivery confirmation is a plus that differs us from the competitors,” said Eberhard Fritze, Managing Director Europe West at GLS. In terms of reliability, we are very ambitious: our goal is to ensure a 100 pct reliable delivery,” he added.
In Slovenia, GLS has expanded its service portfolio with two new additional services, the DayDefinite-Service and Addressee Only-Service.
With the day-definite service, the customer can choose a date for the shipment to be delivered. The Adressee Only-Service ensures that a parcel will be handed over to the indicated recipient only by verifying the person’s identity. This is to avoid, for example, that pharmaceuticals or important documents fall into wrong hands. If the recipient is not available, the driver will try to deliver the parcel again the next day.
It is also possible to combine the additional services with the basic delivery products including Express-Parcel, Business-Parcel or Business Small-Parcel comprising a total of 13 different options.
“Our customers can put together their individual business solutions according to the modular principle,” said Janez Vengust, Division Manager GLS Slovenia. “With our services, we can also cover special requests,” he added.
