Ford links with Fedex for truck parts support
Ford Motor Co. has joined with FedEx Corp. to provide around-the-clock critical-parts support to Ford’s commercial truck customers.
The program will provide 24/7/365 service to commercial truck customers in emergency situations with parts delivery the next business day via FedEx’s priority overnight service. Dealer orders placed through the program will be filled at a commercial-truck parts distribution center located close to the FedEx hub at the Memphis airport.
Ford created the program “to help ensure that our commercial truck customers never lose a day of work,” said Darryl Hazel, executive
director of the Ford Customer Service Division in North America.
The new program, called Uptime Critical Parts, has a cut-off time of midnight EST, Monday through Saturday, for next business-day delivery for most items. A pager service will also be available to support and accept critical orders on Sundays and holidays, to complete true seven-day-per-week, 365-day-per-year service levels. The program began this week.
Previously, only dealer emergency orders received prior to the cut-off time of 3 p.m. EST were shipped the same day (Monday through Saturday).
Orders received after 3 p.m. were shipped the next working day.
Parts stored at the distribution center created for this program include all critical powertrain, electrical, and chassis parts such as engines, transmissions, axles, springs and wheels.
