DHL express launches global online tracking tool

DH announced the launch of Global ProView, a tool that enables customers of DHL’s Time Definite International (TDI) Express services to track all their shipments simultaneously with one seamless online-application. Global ProView is accessible from any point on the internet and offers a complete and automatically updated overview of a customer’s global shipments.

DHL first introduced ProView to the U.S. market in 2006 and has been met with high adoption rates as U.S. customers can make the most efficient use of their time by automatically monitoring and communicating valuable shipment information in real-time. Following the successful users’ acceptance test in the U.S. and other regions, Global ProView will now be rolled out in most key markets by the end of the year.

Designed to suit the needs of customers with a large number of TDI shipments, ProView can help them save significant time. Instead of following individual shipments through waybills or reference numbers, Global ProView enables customers to monitor all shipments with their account number, which is password and PIN protected for security. Once registered, customers can search, filter and download the shipment information they require with just a few clicks. Shipments can also be grouped into categories based on their current tracking status.

Customers can configure the application to send real-time notifications via SMS text message or e-mail alert whenever a shipment is delivered, is picked up or hits a snag in the delivery chain, such as if a “clearance delay” occurs. They can also choose when, how and which notifications are sent and who receives them – whether that customer is the sender, receiver or third-party payer.

DHL announced the launch of Global ProView, a tool that enables customers of DHL’s Time Definite International (TDI) Express services to track all their shipments simultaneously with one seamless online-application. Global ProView is accessible from any point on the internet and offers a complete and automatically updated overview of a customer’s global shipments.

DHL first introduced ProView to the U.S. market in 2006 and has been met with high adoption rates as U.S. customers can make the most efficient use of their time by automatically monitoring and communicating valuable shipment information in real-time. Following the successful users’ acceptance test in the U.S. and other regions, Global ProView will now be rolled out in most key markets by the end of the year.

“Tools like ProView have become door openers and key products to improve customer satisfaction,” says Simon Erdmann, Head of Global E-Commerce, DHL Express. “We knew we needed this type of application for our TDI customers and we are delighted to be able to exceed expectations in terms of quality of information as well as overall system reliability.”

Designed to suit the needs of customers with a large number of TDI shipments, ProView can help them save significant time. Instead of following individual shipments through waybills or reference numbers, Global ProView enables customers to monitor all shipments with their account number, which is password and PIN protected for security. Once registered, customers can search, filter and download the shipment information they require with just a few clicks. Shipments can also be grouped into categories based on their current tracking status.

Customers can configure the application to send real-time notifications via SMS text message or e-mail alert whenever a shipment is delivered, is picked up or hits a snag in the delivery chain, such as if a “clearance delay” occurs. They can also choose when, how and which notifications are sent and who receives them – whether that customer is the sender, receiver or third-party payer.