Quality of service management: eight operators certified
Eight postal operators were awarded a certification diploma by the Universal Postal Union.
The certification programme, which comprises the rankings A, B and C (gold, silver and bronze), measures how well Posts apply quality management processes.
The countries receiving certification were Botswana (C), Mauritius (A), Malawi (A), Namibia (B), Saudi Arabia (A), South Africa (C), Swaziland (C) and Ukraine (A). Giandev Moteea, Director General of Mauritius Post Ltd., said it was an honour to receive such an award after investing in new technologies and human resources development. During the award ceremony, Moteea said, “It is now important to maintain this certification by continuing to improve quality of service and keeping our customers satisfied, and thereby sustain growth throughout the sector.”
The UPU recognizes countries’ efforts in quality of service management, a priority area for the development of mail exchanges worldwide.
The certification process involves a comprehensive assessment of the organization, operations, customer information and after-sales service relating to ordinary international mail. Quality is not measured on the basis of absolute values such as speed and regularity.
Applicant countries first need to answer several UPU questionnaires. Experts then carry out an on-site assessment. A total of 17 postal operators have been certified since 2003.
Eight postal operators were awarded a certification diploma by the Universal Postal Union.
The certification programme, which comprises the rankings A, B and C (gold, silver and bronze), measures how well Posts apply quality management processes.
The countries receiving certification were Botswana (C), Mauritius (A), Malawi (A), Namibia (B), Saudi Arabia (A), South Africa (C), Swaziland (C) and Ukraine (A). Giandev Moteea, Director General of Mauritius Post Ltd., said it was an honour to receive such an award after investing in new technologies and human resources development. During the award ceremony, Moteea said, “It is now important to maintain this certification by continuing to improve quality of service and keeping our customers satisfied, and thereby sustain growth throughout the sector.”
The UPU recognizes countries’ efforts in quality of service management, a priority area for the development of mail exchanges worldwide.
The certification process involves a comprehensive assessment of the organization, operations, customer information and after-sales service relating to ordinary international mail. Quality is not measured on the basis of absolute values such as speed and regularity.
Applicant countries first need to answer several UPU questionnaires. Experts then carry out an on-site assessment. A total of 17 postal operators have been certified since 2003.
