Revamped Asia-Pacific web site makes shipping even easier
FedEx Express has enhanced its Web-based shipping tool, FedEx Ship Manager at fedex.com, and its online service portal, fedex.com, creating a more simplified user-interface to make shipping faster and even more convenient for FedEx customers across the Asia-Pacific region.
“In today’s competitive marketplace, the ability of businesses to support information access at the touch of a button is critical in creating a seamless customer experience, and this is what these improvements provide,” said Malcolm Sullivan, vice president of marketing, FedEx Asia Pacific. “FedEx customers can now enjoy an easy-to-use navigation interface that improves the overall productivity and efficiency of their shipment process.”
The redesigned FedEx Ship Manager at fedex.com streamlines all required shipping information input into a single shipment process form, and includes a direct access to Microsoft Outlook address book and predictive typing feature. In addition, it supports FedEx International Economy (IE) service. Hence IE customers can enjoy the convenience of tracking the status of their shipment online. The customer experience is further enhanced with the introduction of a new “Pending Shipment” function, which allows customers to save their yet–to-be-completed shipment information for use at a later time.
The new FedEx Ship Manager is available in Cambodia, Laos, Brunei, Guam, Macau, Vietnam, Singapore, Taiwan, Australia, New Zealand, South Korea, Malaysia, Japan, Indonesia, Philippines, Thailand, mainland China and Hong Kong.
