Royal Mail delivers target-beating quality of service

Royal Mail’s staff delivered First and Second Class mail at target-beating performances this summer.

Royal Mail’s staff delivered First and Second Class mail at target-beating performances this summer.

The report showed 93.4% of First Class mail was delivered the next working day after posting – ahead of the 93.0% target – and 98.8% of Second Class mail was delivered within three working days after posting, above the 98.5% target. Standard parcels, Special Delivery, International European and business bulk mail services were also all delivered ahead of target.