Postal managers urged to raise service quality

The Post Master-General of the Federation, Mallam Mori Baba, has charged area postal managers to improve on quality of service being offered by their territories to ensure that customers have a satisfying experience.

Baba, who spoke while briefing the area postal managers, venture managers and other senior management staff of the Nigerian Postal Service on the 2009 Pan African Post Celebration, said some territories in NIPOST were not meeting customers’ expectations.

In a statement made available to our correspondent in Abuja on Thursday, by Public Relations Manager, Hussaina Ato, Baba was quoted as saying that NIPOST would collaborate with private and public sector organisations to ensure the delivery of higher quality of service to Nigerians.

The PMG said it was necessary for the territorial and divisional managers to adhere strictly to management guidelines in order to meet the quality of service prescription.