DHL Réciproc proves to be an important service

DHL Express France has been successfully operating its return service DHL Réciproc’ with over 64,000 returned parcels handled in 2008.

DHL Express France has been successfully operating its return service DHL Réciproc’ with over 64,000 returned parcels handled in 2008.

DHL Réciproc’ provides complete transportation of return parcels from pick-up at the distributor until delivery to the place named by the customer.

With DHL Réciproc, the return address can differ from that of the remitter which allows the goods to be transported via a customer service centre or a logistics operator thus saving time and costs by taking the shortest route.

Valérie Guyard, marketing director at DHL Express, commented: “DHL Réciproc is an important step in our development. Launched in 2007, this service has already convinced more than 5,000 customers and enabled us to handle over 64,000 returned parcels in 2008 which is 17% more than in 2007.”

To simplify the management of returned shipments, DHL Réciproc’ can be from now on used over the internet, through the new option “DHL my pick-ups”. This IT innovation allows customers to order their pick-ups directly online and then to track the status of their shipments providing total visibility in terms of the returns.

Thanks to its exceptional geographical network consisting of 68 agencies, DHL Express can affect pick-ups all over France, no matter the product type. Companies using DHL Réciproc’ operate mainly in industries including textile, cosmetics, publishing sector, high tech, or health.”

“All these sectors need reverse logistics to handle products in the end of the sales process such as cosmetics that have very short sales periods due to constant innovations as well as seasonal market products,” Guyard added.