DHL install IBM software

IBM has announced that DHL Worldwide is now using new IBM analytical software.

IBM has announced that DHL Worldwide is now using new IBM analytical software.

The new intelligence system from IBM allows staff at the DHL Express Germany and DHL Call Forwarding North America divisions to analyse more than 30m customer records in just seconds.

IBM Cognos Business Intelligence will allow DHL staff to tap into multiple sources of information via a single platform to get a complete view of the company operations in an instance.

“In the past, we grew the business primarily on sales growth,” explained Klaus Baumhauer, controller at DHL Express Germany. “But to extend our market lead and meet long-term customer needs, we knew we had to be much more efficient. IBM technology has radically transformed our business processes. It has allowed us to reduce maintenance costs so that we now are only spending €25.000 a year for maintenance. And we now have a unified, international data infrastructure to help achieve the consistency we need for fast, effective decision-making.”