DPD wins top UK award for customer care
The UK arm of DPD has won a National Business Award for its customer focus.
The UK arm of DPD has won a National Business Award for its customer focus.
Referred to as the “business Oscars” by UK prime minister Gordon Brown, these awards are contested by blue chip companies from every business sector.
The Customer Focus award for the UK central region is awarded to “the organisation who best demonstrates it has the customer at the heart of its business”. The judges’ decision was unanimous in favour of DPD.
DPD showed how it goes beyond delivering a parcel to delivering exceptional service and providing added value. It highlighted its company-wide commitment to focusing on customers and demonstrated that for us customer service is not just a department it is also an attitude across the business. DPD also scored highly on its innovative services – from being the first carrier to offer advance text notification of deliveries, to effective use of route optimisation, our swapit service and being the first carrier to offer a degradable delivery bag.
