Royal Mail e-commerce tool offered to smaller retailers

Royal Mail has launched an “out-of-the-box e-commerce fulfilment tool” specifically designed to help small to medium-sized retailers save time on order management processes. Royal Mail say its new solution is suited to store-based, online and multi-channel retailers who want to expand their presence to new sales channels to grow their businesses.

The Royal Mail’s E-commerce Engine helps to give a single management view of an e-tailer’s different sales channels, inventory listings, customer orders and communications with simple feeds to accounts and logistics.

The e-commerce engine is also fully integrated with Royal Mail’s shared-user warehousing solution, enabling businesses to outsource their entire warehousing, despatch and returns operation, paying only for the staff and space they need, when they need it.

Gary Winter, head of fulfilment at Royal Mail, said: “Many small to medium-sized retail businesses are outgrowing their systems and premises and this is limiting their ability to grow.

“Many smaller businesses are being held back by their existing systems and processes which eat up time and restrict their ability to expand into new sales channels. Every hour spent managing day to day operations is an hour less on business growth.

He added: “Royal Mail has developed its e-commerce software and warehousing services to free SMEs from day-to-day operations, and help them spend more time on what’s really important – expanding their businesses.”

The Royal Mail E-commerce Engine was launched earlier this year to retailers with a turnover of more than £500,000 per year but, following its success, it has now been made available to smaller retailers who can access the solution through [email protected].