FedEx receives customer service gong
FedEx Express has won the Ruban d’Honneur award for “outstanding customer focus”, at the European Business Awards ceremony in Paris. The company was awarded the prize in recognition of the “high level of importance it places on ensuring that customer satisfaction is held at the forefront of all FedEx Express business processes”.
This is the first time that the German unit of FedEx Express has taken part in the awards competition, which has been held annually since 2007.
“We are truly honored to receive this award today, as it demonstrates our unfaltering commitment to providing the best possible service to our customers,” said Nathalie Amiel-Ferrault, vice president, customer experience and customer service, FedEx Express Europe, Middle East & Africa. “We are proud that FedEx Express Germany has had such resounding success at the European Business Awards in its first year of entering.”
As a part of its customer experience strategy, the company has established a dedicated customer experience organisation headed by a member of senior management.
Its objective is to consider FedEx services across all functions and levels from the customers’ viewpoint so as to achieve a better understanding of customer wishes and requirements, and to keep building on its existing high level of customer satisfaction.
