UPS formalises returns options
UPS formalises returns options
Between 30 and 50 per cent of European companies using UPS express parcels delivery services expect some kind of returns service, according to Derek Woodward, UPS Europe’s business development manager.
The company attributes an increasing emphasis on returns to a range of factors, including the growing need for warranty repairs, recycling of used products, and the demands of Internet customers wanting the flexibility to return unwanted purchases. In response to growing demand, UPS has now formalised the options it offers to European customers wanting to process returns, and has branded them UPS Return Service. It maintains its offering is unique in this field.
The range starts with a basic service in which the driver will leave a return label if there is no one available at the collection address (UPS 1 Attempt Returns Plus). For higher-value goods the company will make three collection attempts (UPS 3 Attempt Returns Plus).
Other options include one in which the customer generates a returns label for inclusion with the outgoing consignment, and one where UPS generates the return labels and mails them to end users. There is also a more formal UPS Authorised Return Service for customers dealing with high return volumes of relatively uniform products. The company cites used printer cartridges as an example.
The majority of these returns options can be triggered by users through the company’s free shipping software, UPS OnLine WorldShip.
