FedEx Ground Expanding FedEx Home Delivery Service; Customer Demand Drives Expansion of Residential Delivery Service to 80% of Population

FedEx Ground Expanding FedEx Home Delivery Service; Customer Demand Drives Expansion of Residential Delivery Service to 80% of Population
From BUSINESS WIRE, September 25th, 2001

PITTSBURGH, Sep 25, 2001 (BUSINESS WIRE) — Today, FedEx Ground, a subsidiary
of FedEx Corporation (NYSE:FDX), will open 63 additional FedEx Home Delivery
terminals throughout the United States to expand the service's geographic
reach to 80 percent of the U.S. population. FedEx Ground will co-locate 56 of the new FedEx Home Delivery terminals with
existing FedEx Ground facilities to optimize its network. (Please see below
for a complete list of expansion cities.) "Shippers and their customers continue to respond enthusiastically to the
service and we are expanding the network to achieve full U.S. coverage, more
than one year ahead of schedule," said Daniel J. Sullivan, president and chief
executive officer of FedEx Ground. "We are committed to rolling out FedEx Home
Delivery at an accelerated rate and are pleased to extend the service to more
residential consumers across the country." "More and more shippers are finding they can improve their own brand image by
adding value to their customers' delivery experience at a competitive price,"
said T. Michael Glenn, president and chief executive officer for FedEx
Services. "Since its inception, FedEx Home Delivery volumes have steadily
grown and we expect them to continue to grow significantly over the next year
as a result of the service's ability to serve a larger segment of the market
with its unmatched features and superior service."
Customer Advantage The FedEx Home Delivery expansion is well timed to help catalog and online
retailers serve consumers this holiday season. More than 8,000 shippers,
including retailers such as U.S. Toys and Harry & David, have benefited from
the service's cost-effective, customer-friendly residential shipping options
and unmatched Money-Back Guarantee. With this expansion, FedEx Home Delivery
shippers can extend that level of service, flexibility and value to more of
their residential consumers. For Williams-Sonoma, Inc., the nation's premier specialty retailer of home
furnishings since 1956, attention to service and quality throughout every part
of the customer experience is critical to its success. The company uses FedEx
Home Delivery and FedEx Express to fulfill the $1 billion catalog and online
orders received annually from its Williams-Sonoma kitchenware and Pottery Barn
home furnishings brands. "We chose FedEx Home Delivery because it offers something more — exceptional
FedEx tracking along with evening and Saturday deliveries," said Patrick
Connolly, executive vice president and chief marketing officer for
Williams-Sonoma, Inc. "In this business, delivery is the last contact with the
customer. Knowing that FedEx Home Delivery's commitment to service is just as
exacting as ours assures us that our customer is getting the very best service
from the time they place their order to the time they receive it."
About FedEx Ground and FedEx Home Delivery Launched in March 2000 by FedEx Ground, the second largest small-package
ground carrier in North America, FedEx Home Delivery is the only ground
service dedicated exclusively to residential delivery and the first service to
offer a Money-Back Guarantee. Created in response to shipper demand for a
better ground delivery solution for the residential market, FedEx Home
Delivery offers the most comprehensive level of service at competitive rates.
These services include standard evening and Saturday delivery and unmatched
premium service options such as day-specific and guaranteed appointment. In June 2000, FedEx Ground announced an accelerated expansion plan to achieve
full U.S. coverage by September 2002. In the first phase of the expansion last
February, FedEx Ground opened 85 FedEx Home Delivery terminals increasing the
service's reach to 70 percent of the population. By next February, the
network's coverage will serve 90 percent of the U.S. population. After this latest expansion, FedEx Ground will have a network of 584
distribution hubs and local pickup-and-delivery terminals throughout the
United States and Canada. The company reported annual revenue of $2.2 billion
in fiscal year 2001. With annual revenues of $20 billion, FedEx Corp. (NYSE:FDX) is the premier
global provider of transportation, e-commerce and supply chain management
services. The company offers integrated business solutions through a network
of subsidiaries operating independently, including: FedEx Express, the world's
largest express transportation company; FedEx Ground, North America's second
largest provider of small-package ground delivery services; FedEx Freight, a
leading provides or regional less-than-truckload freight services; FedEx
Custom Critical, the world's largest provider of expedited time-critical
shipments; and FedEx Trade Networks, a provider of customs brokerage,
consulting, information technology and trade facilitation solutions. All press materials related to this announcement are available on the World
Wide Web at www.fedex.com. Certain statements in this press release may be considered forward-looking
statements, such as statements relating to management's views with respect to
future events and financial performance. Such forward-looking statements are
subject to risks, uncertainties and other factors that could cause actual
results to differ materially from historical experience or from future results
expressed or implied by such forward-looking statements. Potential risks and
uncertainties include, but are not limited to, any impacts on the Company's
business arising from or related to the terrorist attacks that occurred on
September 11, 2001, as well as general economic and competitive conditions in
the markets we serve, matching capacity to volume levels and other factors
which can be found in FedEx Corp.'s and its subsidiaries' press releases and
filings with the SEC. New Terminal Openings The 63 new facilities opening on September 25 are located in the following
cities:
Alabama: Kansas: Ohio:
Montgomery Topeka Mansfield
Tuscaloosa Wichita
Oregon:
Arkansas: Louisiana: Medford
Fayetteville Lake Charles Salem
Jonesboro Shreveport
Little Rock Pennsylvania:
Minnesota: Oil City
California: Duluth
Fresno St. Cloud South Carolina:
Redding Columbia
Mississippi:
Colorado: Hattiesburg Tennessee:
Colorado Springs Meridian Jackson
Starkville
Florida: Tupelo Texas:
Ft. Myers El Paso
Missouri: Tyler
Georgia: Jefferson City Wichita Falls
Albany Joplin
St. Joseph Virginia:
Illinois: Sikeston Charlottesville
Peoria Springfield
Quincy Washington:
Rock Island Nebraska: Everett
Springfield Lincoln Olympia
Omaha Pasco
Indiana: Spokane
Evansville Nevada: Yakima
Kokomo Reno
South Bend West Virginia:
New Mexico: Charleston
Iowa: Santa Fe
Cedar Rapids Wisconsin:
Des Moines North Carolina: Green Bay
Dubuque Fayetteville Lacrosse
Sioux City Madison
Waterloo Oshkosh