DHL Express improves customer access via NetDespatch platform

DHL Express has sourced advanced web services from NetDespatch in a bid to improve customer access across its Same Day delivery services in the UK. The DHL Same Day service enables parcels to be delivered on the same day in the UK, seven days a week. It offers time critical deliveries by van or motorbike.

Now, with the implementation of the NetDespatch eTrader system, the company is driving efficiency by giving customers access to the solution “at home, in their office, or on the move”.

DHL Express worked with NetDespatch to develop a booking tool through the eTrader account-free web booking platform. Once the desired booking has been confirmed, customers can also use the solution to pay for the service using a credit/debit card or PayPal.

”Seamless integration with the DHL Same Day despatch systems means that a courier is sent to collect the package from the customer’s doorstep when requested – this could be as soon as an hour. Customers can follow the progress of their parcels from their collection to the point of delivery. The e-Trader system provides confirmation of booking, collection and delivery alerts via email, electronic invoices and full track and trace facilities,” a statement said.

Becky Clark, NetDespatch CEO, said: “We are pleased to support DHL Same Day in the provision of their new online booking tool. The eTrader system enables more people to access DHL Same Day services, booking and paying for collections online through a simple but secure web site, and then having their parcels collected from their own front door. With more than 30 offices nationwide, DHL Same Day is a delivery partner that any customer will trust to deliver their parcels whether in the shortest possible time, or on a date and time to fit their working schedule.”