FedEx Express voted best international logistics provider in India
FedEx Express has been recognised as India’s Best International Logistics Provider in Frost & Sullivan’s 2011 Voice of the Customer Awards in India. The award was given to FedEx for its “excellence in international logistics services and for overall best performance in this segment across key industry sectors”, as rated by end users.
FedEx received the highest ratings from customers across evaluation parameters including timely delivery, security of material, pickup locations, global network, commitment to providing the best in customer experience and value-added services.
“FedEx Express is honored to be recognised as the Best International Logistics Provider in India by Frost & Sullivan. We are committed to strengthening the FedEx Express position as the carrier of choice in India. India is a key market for us and we have consistently made the necessary investments to help provide businesses in the region with greater access to the global marketplace. We are committed to providing our customers with the best possible service and we will continue listening and responding to their needs. Our focus is to ensure that our customers continue to receive best-in-class experience and a value-added proposition, which they have come to expect from us,” said Kenneth F. Koval, vice president, Operations, FedEx Express India.
Anand Rangachary, managing director, South Asia & Middle East, Frost & Sullivan, added: “This award highlights FedEx excellence as an international logistics provider to the Indian market. FedEx Express has established itself as a true leader in this industry through its commitment to providing integrated solutions to fulfill the diverse needs of its customers. We are pleased to present FedEx with this prestigious award. The FedEx heritage and strong reputation in international logistics has been recognised by Frost & Sullivan in the form of this Award, as chosen by consumers.”
FedEx has introduced more flights in the region, expanded the country’s domestic express service, and launched a series of new services over the past year. The operator also launched import services to offer customers “reliable, customised, door-to-door, customs-cleared, time-definite services”.
Today, FedEx Express has 31 intercontinental dedicated weekly cargo flights that connect key Indian cities with global trade centres—more than any other express service provider in the country. As a result of continuous expansion, FedEx now offers domestic premium express delivery services from 58 origins to 331 destination cities across India.
