Austrian Post launches digital transactional mail service
Austrian Post has launched a new online billing and document management service, Post Manager. The new website, developed by the Post’s subsidiary Austrian Post Online, is targeted at the one in five Austrians that now access their bills and statements electronically before they arrive through the traditional mail.
Austrian Post believes its new offering will provide added convenience by allowing its customers to access all their bills and statements in one place, rather than at separate websites of utilities, telecommunications firms and banks.
A full archive system offers a “high degree of security” for important and confidential documents and records, the Post said. Documents are stored in encrypted form at a secure data centre, with the system regularly subjected to security checks.
The new Post Manager service also allows electronic messages to be sent, or converted into physical mail in a kind of hybrid mail option.
For mailers, the system allows businesses to keep track of which documents have been accessed by their customers.
Austrian Post’s director general Dr Georg Pölzl said the new service provided a high level of convenience, coupled with reliability.
He said: “You only have to identify yourself to us once in order to use your own mail manager account, but this ensures that only one person has access to their bills, and no one else.”
Consumers can now sign up for the service at the Austrian Post website, and the first companies that have signed up to send their communications electronically are already set to send out their first bills through the system for January.
From the New Year, additional functions are planned for Post Manager, including the collection and sending of postal mail.
