Free Triangle Report: International Comparison of Government Services in Post Offices

Consumer Focus Scotland (CFS), the consumer watchdog, commissioned this study from Triangle in order to compare relevant ideas and best practice from abroad. The objective was to look at how in other countries; postal operators and governments work together to use their postal outlets as a delivery point for government services. The research was completed in December 2010. Context
Triangle reviewed the provision of government services (national, regional and local) looking at the retail postal networks of six countries. Different countries were selected for comparison with Scotland. Care was taken to identify those which it was considered would provide a contrast and information of value in meeting the objectives of the study. To a lesser or greater extent all share the need to serve customers in rural and difficult to reach areas. 

Countries covered:
Australia
Canada
Ireland
Italy
Sweden
Switzerland

Click on the link to open or download the report:  POs-Government-Services-International-Comparisons-Final-Triangle-Report.