Royal Mail calling as unit opens

Postal giant Consignia’s new £9.5 million call centre in Stoke-on-Trent is set to go live for calls today. The centre, in Forge Lane, Etruria Valley, which will handle calls from Royal Mail customers, has created 250 jobs initially, although another 200 are expected to follow once the site is operating to its full capacity in September. The Stoke development is a result of Consignia’ s decision to focus its customer service operation on a smaller number of centres – which will lead to significant improvements in the service. It will join a nationwide network of customer contact centres run by Consignia, and will initially handle Royal Mail customer enquiries only.