PayPost customers use smart devices to evaluate customer service
Customers of PayPost outlets, the financial service kiosks run by Lithuania Post, can now evaluate customer service using a touch screen installed with smart software. “The best ratings given by the customers is our goal; therefore, we are consistently striving to offer the best service at the outlets. In order to assess, improve, and maintain high level customer service, we must make improvements to the system used for quality of service management and performance measurement. Consequently, we have chosen smart technologies enabling to assess customer service and receive the results in a few seconds,” Head of Financial Services Department of Lithuania Post Neringa Knyvien said.
Paulius Sriubiškis, the manager of the company Beirate has installed the customer service assessment device in the PayPost outlet, says that it is crucial to have a simple solution if you want the customers to express their opinion.
“The Beirate technology enabling the company to receive customer feedback at a touch of a screen can be treated as an innovation not only in Lithuania but in the rest of the world too as the device has an electronic paper display. It means that the view is displayed in a form of white paper, but the views in the screen can be changed electronically. For convenience of customers, the screen is touch-sensitive that makes the device interactive.”
At present, the new customer service assessment system is in the pilot stage; the only smart device with the special software has been installed in the PayPost outlet located in Vilnius.
Although the new system has been installed recently, Mrs Knyvien is glad that the average rate received from the customers is 4.6 of 5. The new customer service assessment system has been tested by more than one hundred customers.
