Austria Post expands self-service branch network

Austria Post is broadening its self-service offering to rural Austria starting with a pilot project in a newly renovated Municipal Office in Leutasch (Tyrol). The branch has been fitted with a packing table, automatic franking, shipping box and a pick-up location. Customers can order seven days a week, no matter what time, letters and packages will pack and ship independently. If a package can not be delivered to a customer, it will be left at the pick-up station and can be retrieved at any time.

“The self-service store allows our customers to use the postal service 24 hours a day, seven days a week. The SB-branch is a development of the highly successful self-service areas, which have been very well received in some 220 post offices as an additional offer. Customers are increasingly demanding service around the clock and in this pilot project in Leutasch we want to test whether a self-service store of customers is assumed. With the new self-service branches, we can expand our branch network even further and they fit perfectly in our strategy of customer focus and innovation,” says DI Dr. Georg Pölzl, CEO of Österreichische Post AG.

The store in Leutasch was opened by Provincial Mag. John Trattner, Mayor of Leutasch Thomas Mößmer and DI Dr. Georg Pölzl, Director General of Austrian Post on 5 November 2014.