Parcelforce Worldwide launches tailored delivery service
Parcelforce Worldwide has launched Parcelforce Select – a service which provides an improved range of interactive services to enable online retailers to give their customers greater control over the delivery of their parcels if they know they will not be at home to receive them.
Customers will be able to select exactly where they want their parcel to go if they know they will be out when delivery is attempted. This could be a specific neighbour, convenient Post Office branch or a safe place on their property. The service will also enable customers to even change their mind on the day of delivery.
Gary Simpson, Managing Director Parcelforce Worldwide, said: “Parcelforce Select offers a new experience for online delivery. Parcelforce Worldwide is committed to developing products and services to ensure we meet the changing demands of online retailers, other businesses and their customers.”
Parcelforce Worldwide, which already provides one of the widest choice of delivery options for customers including Sundays, is also expanding the number of notifications parcels recipients receive about the progress of their parcel, including a one hour delivery time window
In addition to its existing notifications, the express parcel’s business will also be able to notify customers of:
– Attempted delivery -when customers are not at home and no further instruction exists
– Neighbour delivery – advising which neighbour has accepted the parcel
– Post Office handover – advising customers of the Post Office where the parcel has been left
And for customers returning items;
– Day of booking notification: confirming the date of collection
– Day of collection notification: a reminder to have the parcel ready
– Collection confirmation, or confirmation if we have been unable to collect – including reasons why
Parcelforce Select will be available to account customers, enabling them to offer their customers a wide range of delivery options to meet their needs. Parcelforce Worldwide services range from next day delivery by 9am, 10am and mid-day as well as an afternoon option and a 48 hour service.
Parcelforce Worldwide also provides a Convenient Collect service which enables shoppers to choose for parcels to be delivered to around 10,500 Post Office branches, providing greater control over the delivery of their items. Post Office branches are ideal locations to provide convenient, secure parcel collection facilities across the UK. 99 per cent of the population lives within three miles of a Post Office branch.
