Clipper collaborating with John Lewis on Click & Collect orders
Clipper has announced that it will be working with its long-standing customer John Lewis to develop fulfilment solutions for Click & Collect orders. The new collaboration will complement existing delivery services provided by the John Lewis green van fleet and other existing service providers.
Initially, from autumn 2015, Clipper will fulfil more than 40,000 customer orders every week to over 100 Waitrose shops.
In a statement issue today (24 July), Clipper added: “Future evolution of the collaboration beyond the initial phase will be determined between Clipper and John Lewis taking account of constantly evolving customer expectations.”
Dino Rocos, operations director at John Lewis, commented: “Our customers are at the heart of everything we do and as their shopping habits continue to evolve, our approach to delivery needs to be responsive to this. We have worked with Clipper Logistics for the last 17 years; as a retail sector leader, they are ideally placed to help us respond to our growing demand for omnichannel order fulfilment.”
Steve Parkin, chairman of Clipper, added: “We are delighted to be working in collaboration with John Lewis to create a unique platform to support the rapidly growing Click & Collect customer proposition. Our expertise and experience in logistics solutions and fulfilment in an omnichannel age ensures we are well positioned to support John Lewis’s order fulfilment as demand continues to increase.”
As previously reported, John Lewis recently announced that it will be raising the threshold/minimum spend for free Click & Collect deliveries to £30 from 28 July. For deliveries of goods costing less than £30, the company will be charging a £2 fee.
When announcing the new pricing strategy on 2 July, Mark Lewis, John Lewis’s online director, said: “The change we have announced today will mean that the majority of orders will remain free of charge while allowing us to invest further in the expansion of click and collect to ensure it continues to delight customers as it grows in popularity.”
