DHL Express opens new quality control centre in Singapore

DHL Express has announced the opening of a facility in Singapore that will host a new global quality control centre and serve as a centre of excellence for global service quality and business IT activities. “Quality is one of the main sources of differentiation in our highly competitive industry, and our Quality Control Centers are a major investment by DHL in ensuring that we continue to lead the international time definite delivery market over the long-term,” said Ken Allen, CEO, DHL Express.

“Singapore has played an important role in DHL’s global network since 1972, as one of our first international markets and a major Asian economy with a strong trade orientation. This was a key factor in the decision to base one of our four global Quality Control Centers and the centers of excellence for global service quality and business IT in Singapore.”

DHL has been operating global quality control centres since 2007. They provide real-time tracking capabilities for individual shipments, flights and truck movements. The teams operating in the centres monitor the status of DHL’s delivery network to identify exceptional incidents and delays and take proactive action both to address them and to inform customers.  In addition, the centres allow the company’s global network operations team to identify systematic issues affecting the delivery process and take steps to resolve them, and they can also operate as a crisis centres.

DHL’s three other global quality control centres are located in: Cincinnati, in the US; the East Midlands, in the UK; and Leipzig, in Germany.