Recent courier market survey reveals DHL domination of Middle East
A recently conducted research program on the courier industry revealed that SNAS/DHL, the region’s leading express courier company and the first one to operate in the Kingdom of Saudi Arabia dominates the air express delivery consistently delivering to customers before 9:00 am and before 12:00 pm, announced Harlis Malkic, Country Manager of SNAS/DHL.
Damam, KSA
Through this organized research, four pick up destinations which included Dubai, Jeddah, Riyadh, and Bahrain to seven delivery destinations that included Dubai, Dammam, Beirut, Jeddah, Bahrain, Jubail, and Riyadh were identified. The project had with two waves consisting of documents and packages, and two timings. The findings revealed that DHL consistently outperformed its competitors in delivering first both packages and documents.
The research findings which aimed at evaluating a series of customer services also revealed that DHL is leading the way in terms of customer service including telephone response time, shipment tracking, listening, and comprehension and overall telephone presentation. Other criteria in which DHL also led included the ability to estimate delivery times for customers.
“In order for us to play a critical role in the air express industry in the Kingdom, we rely on three major strategic elements: our partners who are our customers, our employees, and our network and service infrastructure, said Harlis Malkic,
Country Manager of SNAS/DHL. “All of these elements are equally important and they contribute to the success of our operations in the Kingdom and other markets as well.”
He added, “And with leadership comes responsibility. As the Kingdom’s largest and oldest air express courier company, we take our business very seriously. In this regard, if we were to prioritize our operations, it would begin with service and end with service!”
SNAS is the largest air express company and the first global courier company to operate in Saudi Arabia and the Middle East with a fleet of nine aircraft operating over 430 flights monthly. DHL Worldwide Express is the world’s leading express service, linking more than 120,000 destinations in 229 countries and territories. DHL has a fleet of over 260 aircraft. In Asia-Pacific/Middle East alone, DHL serves 51 countries and territories, operates more than 1,300 stations, employs more than 18,000 personnel and operates about 3,900 transport vehicles.
