myHermes revamps cover scheme
myHermes has revamped its cover scheme to give sole traders, SME retailers and consumers more control over how they protect their items during the delivery process. The delivery specialist has also revised its list of excluded items, allowing customers to send a wider range of products through the myHermes network.
Two major changes have been implemented to the existing myHermes cover scheme: the company has increased the maximum cover limit from £250 to £300; and it has also introduced a new model that will see senders pay an insurance fee that relates to the value of the item being sent.
Previously, customers were charged £2.20 for items sent between the value of £25 and £100, and £5.80 for products ranging between £100 and £250. Under the new system, the cost will be determined by the value of parcel, allowing customers to save money.
The company gave some examples of what this would mean in practice: an item with a value of £50 will cost £1.50 to insure instead of £2.20, whilst a parcel valued at £120 will now cost £3.30 instead of £5.80. myHermes will continue to offer free cover for items up to the value of £25.
The revision of the excluded items list means that the electrical goods, jewellery, vehicle parts (minus anything made with or containing glass) and domestic goods (minus liquid) can now all be sent via myHermes. Retailers will also be able to ship some non-degradable foodstuffs and items such as flat-packed furniture.
Claire Phelan, Head of Commercial Development at myHermes, said: “The changes to the cover scheme will give consumers the confidence to send higher value items whilst also making significant cost savings.
“Also, by expanding the number of items that can be shipped via our network, we hope more businesses can now grow their own product ranges, leading to increased revenue and sustained growth. Meanwhile, we have also built a loyal customer base who regularly use the myHermes network to safely ship packages to loved ones. This move will allow them to send a greater variety of goods, which will prove really useful when shopping for Christmas or birthday presents.”
