Lynx wins two year six figure contract with Miele
Lynx Express has added another prestigious name to its expanding portfolio of contracts following its success in clinching a six figure agreement with German high quality white goods manufacturer, Miele.
Lynx secured the contract against stiff competition from about a dozen other carriers. The innovative and value added solutions approach from Lynx placed them ahead of their competitors.
Miele’s white goods products such as laundry, cooking, cooling and vacuum cleaners, are high quality high value and can be found in most prestigious department stores, multiple chains and independent retailers.
The company put their UK spare parts distribution contract out to tender towards the end of last year and Lynx were awarded the contract in February.
Lynx has been in discussion with Miele for some time and were delighted to have finally secured the contract.
“Miele wanted not only to improve their service to their technicians but also required improvements in communication between themselves and their distribution partner,” said George Tasker of Lynx Express, who heads up the contract.
“We convinced Miele that we could not only meet these requirements but add further value by delivering the goods direct to the technician’s vans. This effectively has removed a leg from the delivery process and saved valuable time of up to 45 minutes during the day.
“Furthermore, we can ship boxes of any size within our delivery specifications,” he said.
The Lynx delivery cycle for Miele involves collecting the parts from Miele’s Abingdon headquarters at around 6pm in the evening, trunking the goods into Coventry to the Lynx Partsflow hub and onward through the Lynx system for pre 7am delivery into the technician’s vans.
Michael Martin Lynx Express Director Partsflow said that the first three months of the contract had gone very well.
“We view our success in gaining the Miele contract as a breakthrough into the all important consumer white goods market. We already have a contract with Aga Rayburn for example and we see this marketplace as a huge opportunity for Lynx,” he said.
“Miele customers are very demanding as it is a high quality high value brand. If you buy a Miele product you expect it to work and if a repair is needed and a promise has been made that a technician will be there at 9.00am it is expected to happen. Consequently, parts have to be delivered on time,” he said.
“We are very impressed with our relationship with Miele. It is a very professional organisation with an excellent product portfolio. We have dramatically improved their service levels in terms of delivery.”
Gary Fenton, Service Director at Miele commented: “We have seen dramatic improvements in service from day one. In our regular technician’s meetings it used to be the case that we would spend significant amounts of time discussing delivery problems. This no longer happens and that is one key measure as far as I am concerned.
“As an organisation we look to long term partnerships and we have been very impressed by the Lynx partnership to date. Our technicians are also very pleased; as they no longer have to travel to collect their daily spare parts delivery.
“It is an excellent start to the relationship,” he said. “The system works well.”
