Quality of Service Objectives, Performance & Measurement in relation to Community Universal Postal Service
Quality of service report by WIK for the EC covering member states and accession countries:
Austria, Belgium, Bulgaria, Cyprus, Azech Republic, Germany, Denmark, Estonia, Greece, Spain, France, Hungary, Ireland, Iceland, Italy, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Finland, Slovenia, Slovakia, Turkey, UK
P:LIBRARYPostalEC Postal StudiesQofS Objectives, Performance & Measurement 03.pdf
