Panther’s two-hour slots and flexible delivery options help to boost MattressNextDay’s sales
Panther Warehousing has reported that customers of UK-based online retailer MattressNextDay are responding positively to the offer of two-hour delivery time slots and flexible services.
In a statement issued today (5 March), Panther said: “Sales have increased by 30% since April [2017], when the company upgraded its website at the same time as switching to Panther, and there has been a marked decrease in the number of damaged mattresses being returned.
“Customers of MattressNextDay are embracing the opportunity to order before 5pm for delivery the next day, with the added convenience of being given a two-hour delivery slot on the day, as well as a range of optional value-added services from Panther.”
Customer can also arrange to have an old mattress taken away for recycling at the same time as a new one is delivered; and delivery of a bed or mattress to a room of the customer’s choice with all wrapping removed and taken away.
Mike Wallace, Managing Director of MattressNextDay , said: “We used to get a lot of calls in the morning from our customers because our previous carrier could not tell them what time of day their mattress or bed was due to be delivered.
“With Panther everything has improved. Panther contacts customers the day before their delivery, advises them of a two-hour slot, and then the driver phones ahead when he is leaving the job before theirs to tell them he’s on his way.”
The carrier that MattressNextDay used before offered a one-man delivery service and, although it would remove old mattresses, did so by arranging a second visit to the customer’s house. Panther does it in one visit, minimising inconvenience to customers.
