PostNord Strålfors partners with SDL to develop customer communication solutions

PostNord Strålfors has entered into a partnership with New Zealand-headquartered Solution Dynamics Limited (SDL), through which SDL is providing PostNord Strålfors rights for the Nordic region to develop and build customer communication solutions and services based on SDL’s software platform.

In a statement sent to Post&Parcel today (13 March), the companies said the platform will enable PostNord Strålfors to create a wide range of customer communication services allowing their clients to move seamlessly into omni-channel communications for both marketing and transactional communications.

SDL’s platform will provide functionality to enable PostNord Strålfors and its customers:

• to use front end systems to upload information digitally to distribute the information through any combination of physical or digital mailings;
• use document management tools for efficient document and workflow solutions; and
• use backend system for a high degree of automation, enabling greater personalization of messages to end customers

The solution will be implemented during spring 2018. SDL expects to generate some setup and implementation revenue in FY2018 and transactional revenue should commence to progressively begin building over FY2019.