FedEx launches returns management solution for e-tailers

FedEx has launched a new end-to-end (E2E) returns management solution for e-tailers.

In a statement issued yesterday (19 March), FedEx said: “Using the FedEx Returns Technology platform, merchants will have complete visibility into returns, giving them an easy way to track shipments, manage inventory, analyze returns trends and make more informed decisions based on shoppers’ returns behaviors.

“FedEx Returns Technology is integrated into more than 1,700 participating FedEx Office locations across the U.S., enabling merchants to offer their customers the ability to easily drop off returns that can be inspected, professionally packed and, in some cases, enable a faster credit refund.”

Ryan Kelly, senior vice president, FedEx Supply Chain, commented: “Returns have rapidly evolved into a critical factor, second only to cost, in satisfying today’s e-commerce customers.

“FedEx Returns Technology bridges the gap between digital and physical, allowing merchants to define a returns strategy that works for their business model and for their customers.”