Yodel to improve customer service with more flexible delivery options

Yodel to improve customer service with more flexible delivery options

Parcel carrier Yodel has launched Inflight, a feature that allows customer to change delivery options via the Yodel app up to one hour before delivery is due.

The service, introduced as part of Yodel’s ongoing innovation programme, is designed to improve the customer experience. The service has been piloted over the summer and will be rolled out in full in 2019.

Inflight has been designed to work with Yodel’s Xpect service, which already provides customers with a two-hour delivery window. The new features, which can be tailored by client, will give customers the ability to easily send the carrier instructions after they’ve left the retailer’s check out environment.

The services have been developed by Yodel’s Innovation Lab, in conjunction with three of Yodel’s major clients; Argos, Virgin Media and Shop Direct, using customer feedback gathered through the carrier’s feedback programme, Have Your Say.

Neil Ashworth, chief commercial officer at Yodel and CEO of CollectPlus, said: “The launch of Inflight is an exciting milestone for the business and reflects our ongoing commitment to improving our service and the customer experience. Inflight offers customers greater flexibility than ever before and is designed to meet the needs of our increasingly busy lifestyles. We are providing functionality that offers customers control of when and where they can receive their delivery.  In particular, the option to re-direct packages to one of over 7,000 CollectPlus Points across the country offers the customer genuine convenience and helps to differentiate Yodel’s service.”

Commenting on the new service, Phil Hackney, group operations director at Shop Direct – the operator of Very.co.uk and one of the retailers which took part in the pilot, commented: “We’ve been trialling Inflight over the summer and the feedback from our customers has been hugely positive. The features increase the rate of delivery success on the first attempt and lower the number of calls into our contact centre, helping us improve customer satisfaction and be more efficient.”

To find out more visit https://www.yodel.co.uk/yodel-services/inflight/

Relevant Directory Listings

Listing image

METTLER TOLEDO

METTLER TOLEDO is a globally recognized leader in precision instruments and services for a variety of industries, including the post and parcel sector. With a rich history dating back to 1945, the company has built a strong reputation for innovation, reliability, and exceptional customer service. […]

Find out more

Other Directory Listings

Advertisement

Advertisement

Advertisement

P&P Poll

Loading

What's the future of the postal USO?

Thank you for voting
You have already voted on this poll!
Please select an option!



Post & Parcel Magazine


Post & Parcel Magazine is our print publication, released 3 times a year. Packed with original content and thought-provoking features, Post & Parcel Magazine is a must-read for those who want the inside track on the industry.

 

News Archive

Pin It on Pinterest

Post & Parcel
USPS: there remains much critical work to be done
Retailers that FedEx: Retailers that prioritise convenience…will ultimately lead the market
Austria Post: we are not only getting even closer to the people, but also revitalising business premises
Posti: 70% of customers prefer domestic online stores
New key appointments for Pos Malaysia
USPS: there remains much critical work to be done
Retailers that FedEx: Retailers that prioritise convenience…will ultimately lead the market
Austria Post: we are not only getting even closer to the people, but also revitalising business premises
Posti: 70% of customers prefer domestic online stores
New key appointments for Pos Malaysia
Yodel to improve customer service with more flexible delivery options
1
2
3
4
5
Listing image
Listing image
Listing image
Listing image
Yodel: we’ve seen steadily increasing demand for Out of Home collections
Yodel: The second-hand economy has exploded over the last year
Citizens Advice research: when it comes to customer service, poor performing parcel companies are clearly stuck in transit
Yodel and InPost join forces
Share This