FedEx plans to set up more facilities in Malaysia

Federal Express (FedEx), the world’s largest express transportation company, plans to set up more facilities in Malaysia over the next few years to serve its customers better. Its managing director in Malaysia, Lily Tay, said for a start, the company has established a new facility in Muar, Johor, to cater to its northern Johor customers. “Demand from our customers has been extremely encouraging and we hope that through the opening of the new facilities, we will be able to serve our customers better,” Tay told Business Times at FedEx Penang facility in Bayan Lepas yesterday. Tay said the business potential in Johor is greater as it has several major towns. “Also, the new facility’s proximity to Malacca will also give us a chance to serve new and existing customers from the state,” she said. FedEx already has a facility in Johor’s Senai Industrial Estate III. Tay said the Muar facility has been in operation for the past two to three months. She, however, could not provide investment details and the acreage for the new facility. “We will be having a ‘meet-the-customer’ session next week to enable them to know more about the new facility,” she said. Tay added that FedEx would come out with more service-improvement programmes on a regular basis to further enhance its services. Meanwhile, she said the response to the company’s recently-introduced door-to- door services for customers transporting restricted or classified goods has been encouraging. “But we have to bear in mind that whenever we introduce any new service, it will take some time before there are many takers.”