DHL Philippines considering online payment service to clients

Courier company DHL Express (Philippines) Corp. is considering offering an online payment service to local customers.

The service is seen to complete the end-to-end e-commerce offer of a company that will address a market that is still slow in using electronic commerce services. The online payment service is being developed in conjunction with the redesign of the website.

The local arm of DHL is currently upgrading its website, which is part of the “rebranding exercise” all DHL operations worldwide are going through as a result of the acquisition of Deutsche Post World Net of DHL International in December 2002.

“The website is user-friendly, with easy access to other DHL websites across the globe, and the usual track-and-trace facility for customers who would like to keep track of the status of their shipments,” DHL Phils. Country Manager Lawrence P. Llamzon said. The upgraded website will also offer online booking pickup for account customers and enhanced online tracking of shipment service.

“DHL does have its share of customers who transact shipments manually due to a variety of reasons, which include security of their network, as well as resistance to change because it requires major adjustments in their work process.” Mr. Llamzon said.

To address the challenge, he added that their customer service agents inform customers there are different ways of tracking a shipment, including through short messaging system.

Last year, DHL Phils. closed shipping transactions of around seven million kilos and a total of 1.6 million worth of express shipments.

An end-to-end e-commerce offer includes online booking to pick up an item, online shipment preparation assistance, electronic tracking of shipment, and online payment.