UK Royal Mail delivers record quality to customers

Royal Mail today published its full quality of service report for April to June, confirming that postmen and women delivered a record, target-beating First Class service to customers during the period.

The early results for July show that further progress has been made with 93.8% of First Class letters arriving the day after posting. The performance last month compares with 93.5% during April to June – above the target level of 93.0% and the highest performance for First Class stamped and metered mail for any quarter on record.

Second Class mail during April to June, the first quarter of the 2005-06 financial year, was above its target of 98.5% with 98.6% arriving within three working days after posting. In July, the early results indicate a further improvement with a 98.8% performance.

The first quarter report also shows that Mailsort and Presstream bulk mail services, used by businesses to send bank and credit card statements, utility bills, advertising and other commercial mail, were all delivered above target levels. Standard parcels and First Class PPI mail, which is sent in postage-paid envelopes, were also being delivered above target levels. Mailsort 1 and 2, and Presstream 1 and 2, were, like the performance for First Class stamped and meter mail, all delivered at the highest levels of performance on record.

Overall, nine of the 15 service target levels were exceeded during the first quarter, with around 80% of the total mailbag delivered by Royal Mail”s people at above-target level performance.

Adam Crozier, Royal Mail”s Chief Executive, said: “These latest results underline Royal Mail”s focus on customers and our determination to improve quality of service even more.

“We know we still have much to do but I am proud of the dedication of postmen and women as they continue to deliver improving quality of service to customers.”