bpost: 75% of online shoppers in Belgium would appreciate extra security for high-value orders
bpost is launching a new tool in the fight against parcel delivery fraud, which constitutes a growing problem.
From now on, webshops can opt for a ‘Secure Delivery’ via bpost. With this system, a parcel is only handed over by the postman when the recipient can provide a secret code. bpost is the first parcel service in Belgium to offer this level of security.
Research* by bpost indicates that 75% of online shoppers in Belgium would appreciate extra security for high-value orders. This demand for greater security is also present among webshops in Belgium, which are seeing an increase in fraud-related incidents each year. Just earlier this month, for example, the Consumer Ombudsman Service (COD) published in its annual report that it “sees a worrying trend in a rising number of suspected cases of fraud in parcel deliveries”. This can take various forms, such as parcels being intercepted at the doorstep.
Increased safety for the addressee
In response to this, bpost has developed a new tool: Secure Delivery. With this system, the addressee is only handed a parcel upon presenting a six-digit code (or the corresponding QR code) to the postman. The secure code is generated by bpost and communicated exclusively to the addressee of the parcel. The latter receives the code twice – by email and on the My bpost app. Once when the order leaves the webshop, and again on the day the postman delivers it.
