Evri: we continue to invest significantly in our operation

The newly formed Evri Group has today announced a strategic £36 million investment programme to bolster its operational parcel network in preparation for this year’s peak period.

This latest investment builds on Evri’s commitment to delivering industry leading service, with close to 4 million 5* Trustpilot reviews and an average courier star rating of 4.7/5,  while underpinning its rapid growth following its merger with DHL eCommerce UK, due to complete imminently.

Evri is investing heavily in its infrastructure, starting with an expansion to its superhub in Barnsley with the introduction of a new small item sorter – a £4 million investment – a crucial new piece of state-of-the-art equipment, enabling the hub to handle smaller items more efficiently and quickly – items which are typically imported from international markets.

Further upgrades are on-going at Barnsley as Evri plans ahead to increase capacity further with an additional third tier – an investment of £25 million – being built within the existing structure, once compete the Barnsley hub alone will have the capacity to process 5.5 million parcels a day by Christmas 2026.

As well as upgrading Evri’s super hub, there have been strategic depot moves in Avonmouth and Lutterworth and upgrades to Pen-Y-Bont, Southampton and Bury St-Edmunds to increase capacity within these depots. These improvements are in anticipation of another record-breaking peak, whilst improving our colleague experience with new facilities. Furthermore, Evri also announced a new depot in Belfast, serving as gateway to Europe as well as speeding up cross border shipping between NI and ROI. These represent an investment of around £7.5 million across all sites.

Couriers are at the heart of Evri’s business and deliver more than 900 million parcels a year. To facilitate the additional volume, Evri will reach a total of more than 30,000 couriers for the festive season. As well as additional couriers there are 70 other new roles across the operation, created to support another successful peak.

This follows Evri’s announcement earlier this year of its £50 million investment into its ParcelShop and Locker network, increasing convenience for consumers. This further investment will boost the overall capacity of the network to 4.4 million parcels per day whilst ensuring a cost-effective and reliable service for clients and consumers.

Evri’s service improvements are supported by digital enhancements, such as Evri’s app. 2.7 million consumers use Evri’s app each month, representing a 17% year on year increase. The app is the number nine rated app in ‘Lifestyle’ on the iOS app store, with its popularity as a method to track and manage parcels enhancing the customer experience this Christmas. Consumers are being prompted to set their safe place preferences or accessibility needs, improving the information couriers have when delivering and driving an increase in first time delivery rates. Consumers without a safe place location, are now able to automatically divert all parcels to a ParcelShop or Locker.

This latest investment announcement closely follows what has been a milestone year in Evri’s 50-year history, with its recent acquisition of Coll-8, Ireland’s leading independent customs clearance and logistics specialists, as well as the merger with DHL eCommerce UK, due to complete imminently. Upon completion, the merged Evri and DHL ecommerce UK business will deliver over a billion parcels and a further one billion business letters annually, offering consumers and businesses greater choice and cost competitive solutions.

Martijn de Lange, CEO of Evri Group, said: “Following a historic year for Evri, with our acquisition of Coll-8 in Ireland and our landmark merger with DHL, which is due to complete imminently, we continue to invest significantly in our operation to ensure we deliver the best possible service to our clients and customers, especially at the busiest time of the year for our industry. We’re on track to become the UK’s premier parcel delivery business and this investment supports our continued growth as we will deliver more than a billion parcels and a billion letters a year globally.”

The Evri Group will deliver over 1 billion parcels and a further 1 billion business letters annually and is poised to bring significant benefits to consumers and businesses by offering greater choice and cost competitive solutions. These ongoing investments are underpinned by Evri’s rapid growth – serving the majority of the UK’s biggest retail brands. Evri now delivers to over 220 locations worldwide, offering clients and consumers a fast, reliable and cost-effective global delivery solution.